TERMS & CONDITIONS
BOOKING GUIDELINES
All reservation requests, change in reservation and/or payment shall be advised to in written to be taken and accepted by ECUADOR ANDEAN TRAILS. Reservations will be confirmed when total payment is credited in ECUADOR ANDEAN TRAILS accounts. If the services and/or dates are unavailable as requested, ECUADOR ANDEAN TRAILS Central Reservations will offer alternative options.
All airfares, taxes, schedules, ports of departure, hours of arrival/departure and special programs are subject to change without prior notice. In case of increase in basic services or new taxes imposed by the Government, ECUADOR ANDEAN TRAILS reserves the right to charge this increase to the passenger before rendering service.
Passenger’s personal information
To issue final confirmation of services, ECUADOR ANDEAN TRAILS requires:
Passengers complete names, nationality, date of birth, passport number & passport copy in case of children, accommodation list, language spoken and mother tongue (if information is not provided on time language spoken will be English, ECUADOR ANDEAN TRAILS will not accept further responsibility).
Other service information: Dietary requests if any must be notified to ECUADOR ANDEAN TRAILS at least 60 days before departure. ECUADOR ANDEAN TRAILS will do its best effort to satisfy dietary needs, but in certain cases it may not be possible.
In special cases ECUADOR ANDEAN TRAILS would need further information such as: height, weight, physical condition, etc. to be able to provide the best accommodations and services to the user.
ECUADOR ANDEAN TRAILS will not discriminate against any individual because of race, sex , creed or nationality.
DEPOSIT, PAYMENT & CANCELLATION POLICIES
1. PAYMENT PROCEDURES
a) 30% deposit is required to reserve space at the moment of the confirmation;
b) Balance must be fully credited in ECUADOR ANDEAN TRAILS designated account 60 days before departure.
c) Lack of payment will produce an automatic cancellation of booked space.
d) Deposits and payments are non refundable, exceptions apply when agreed in written by ECUADOR ANDEAN TRAILS legal representative.
Payment:
Payments can be made only in the account specified by ECUADOR ANDEAN TRAILS in US dollars. Any expenses for transferring funds must be covered by the user and included on the payment. ECUADOR ANDEAN TRAILS must receive advice of payment to be able to verify when money was credited. Reservations will only be confirmed when money is totally credited in ECUADOR ANDEAN TRAILS accounts. If the user does not respect these terms, ECUADOR ANDEAN TRAILS reserves the right to place reservations under request, deny services or demand the corresponding payment directly to the traveler who is jointly liable of all conditions and terms stated in these policies and in our agreements or quotations.
2. CANCELLATION AND REIMBURSEMENTS POLICY
a) The cancellation of a reservation already confirmed by us will be charged 10% of the tour rate for administrative charges.
b) 89 – 60 days prior the departure, 50% of the total tour rate will be forfeited
c) 59 days to the day of departure, 100% of the total tour rate will be forfeited
Cancellations:
All cancellations shall be notified in writing to be taken and accepted by ECUADOR ANDEAN TRAILS. Cancellation fees will be charged from all deposits or payments automatically. If a booking agent guarantees a reservation without payment, invoice should be honored in case services are cancelled.
3. REFUNDS & COMPESATION:
As a basic principle, no refund will be made for any unused hotel or cruise accommodation, service or transport. However, in case we are able to obtain a refund there might be a deduction for administrative charges. ECUADOR ANDEAN TRAILS responsibility will not extend beyond this refund and no payments will be made, or compensation given in respect of claims for contingent liability or inconvenience experienced by users. No refund can be made on lost, mislaid or destroyed tickets or vouchers nor on lost property.
4. INSURANCE
It is mandatory to all the passengers using any ECUADOR ANDEAN TRAILS services or third party services arranged by ECUADOR ANDEAN TRAILS to have valid travel insurance before arriving in Ecuador. Insurance is not included on ECUADOR ANDEAN TRAILS tours and cruises. We highly recommend purchasing travelers insurance for traveler and its property, as well as for trip delay, trip cancellation, interruption, baggage, life insurance, medical, accident, sickness, etc.
5. PHYSICAL AND HEALTH DISABILITY
Any physical or health disability that may require special attention or treatment should be reported in written to ECUADOR ANDEAN TRAILS. ECUADOR ANDEAN TRAILS reserves the right to decline the provision of services. ECUADOR ANDEAN TRAILS have the responsibility to select a trip appropriate to their abilities and interests. ECUADOR ANDEAN TRAILS will not respond for any consequences or expenses incurred for any changes, cancellations, accidents, injury, death, etc. caused by any disability, reported or not to ECUADOR ANDEAN TRAILS. No refund will be forthcoming for missed sightseeing, meals, and early/late departures and dislike visits. ECUADOR ANDEAN TRAILS assumes no liability regarding provision of medical care during the trip.
6. THE VOUCHERS
Once your reservation is confirmed, ECUADOR ANDEAN TRAILS Will address to you an electronic voucher, nevertheless on arrival, you should receive the original voucher as well as instruction by our staff.
We strongly recommend that you keep al all times our assistance telephone number in case of emergency or any preoccupation or information request.
THE RESPONSABILITIES:
ECUADOR ANDEAN TRAILS, reserves the right to modify any service in order to assure the safety and comfort of its clients.
ECUADOR ANDEAN TRAILS claims to act only as mediators between the passengers and hotels or business that are providing the services, freeing itself of any responsibility, regarding topics between the service provided and the client.
The organizer will not be responsible for accidents, damages, or prejudices incurred under circumstances such as wars, strikes, earthquakes, or any other human or natural act that is out of our control.
